Refund and Returns Policy
Last updated: October 29, 2026
EPIC TIRE HUB sells new, brand-name tires online. Orders are shipped from our distribution partner’s warehouse in Fresno, California, and returns are received and inspected at that same warehouse. Please read this policy carefully before ordering. If anything is unclear, contact us at info@epictirehub.com or (717) 450-7140 before you buy.
1. Return window
You may request a return within 20 days of the shipment date shown in your shipping confirmation email. Requests made after that period cannot be accepted. To start a return, you must contact us first at info@epictirehub.com and receive return instructions and authorization before sending anything back. Shipments returned without prior authorization may be refused or delayed.
2. Condition required for a return
To be eligible for a refund, every returned tire must be: (a) new and never mounted on a wheel; (b) never driven on; (c) free of any installation attempt, damage, repairs, or alterations; (d) clean and without labels, markings, or substances added after delivery, other than the carrier’s shipping label; and (e) the exact tire shipped to you, verified by brand, model, size, and DOT code. Tires that have been mounted, balanced, driven on, or modified cannot be returned for any reason other than a confirmed defect covered by the manufacturer’s warranty.
3. How returns work, step by step
- Contact us at info@epictirehub.com within the return window and tell us your order number and the reason for the return.
- We will reply with return instructions and the warehouse return address in Fresno, California.
- Pack and ship the tires back as instructed; keep your carrier tracking number and proof of shipment.
- When the tires arrive, the warehouse inspects them, which normally takes a few business days.
- Once the inspection confirms the conditions in Section 2, we issue the refund described in Section 6.
4. Who pays return shipping
- Our error: if we shipped the wrong brand, model, or size, or the tire arrived with a defect or damage that is our responsibility, EPIC TIRE HUB covers the full return cost and the full purchase price is refunded.
- Customer error or change of mind: if you ordered the wrong size or model, entered incorrect information, or simply changed your mind, you are responsible for the return shipping cost to the Fresno, California warehouse. Return shipping for tires is charged by the carrier based on size and weight and can be significant; choose your size carefully and contact us before ordering if you are unsure.
- There are no restocking fees in any case.
5. Transit damage
If your tires arrive damaged from transit, contact us within 7 days of the delivery date and include clear photos of the damage and of the tire’s labels. Do not mount or use a damaged tire. We will handle the carrier claim and arrange the correction, replacement, or refund that applies. Reports received after 7 days may not be eligible for a carrier claim.
6. Refunds
Approved refunds are issued to your original payment method within 5 business days after the warehouse receives and inspects the returned tires. The refund includes the product price and any sales tax collected on it. Original shipping charges are refunded only when the return is due to our error or to confirmed transit damage. You will receive an email confirmation when your refund is issued; your bank or card issuer may take additional days to post it.
7. Exchanges
We do not process direct exchanges. To change a size or model, return the original tires under this policy and place a new order for the correct item. This keeps pricing, taxes, and shipping accurate for both orders.
8. Order cancellations
You may request cancellation before your order ships, at no charge. Once a shipment has been created and picked up by the carrier, the order can no longer be cancelled and must follow this Returns Policy.
9. Warranty claims are separate
A return under this policy is not a warranty claim. Defects in materials or workmanship are covered exclusively by the tire manufacturer’s warranty, as described in our Warranty Policy, and are handled through the manufacturer’s claims process. If you believe your tire has a defect, contact us first at info@epictirehub.com and we will direct you to the claims portal and help you document the claim.
10. Contact
EPIC TRANSPORTATION LLC DBA EPIC TIRE HUB, Lebanon, Pennsylvania.
Email: info@epictirehub.com — Phone: (717) 450-7140.